Refunds

Refund Policy – Pogi's Auto Detailing

At Pogi's Auto Detailing, customer satisfaction is our top priority. We are committed to providing high-quality mobile detailing services and ensuring you are delighted with the results. However, we understand that circumstances may arise where you may seek a refund. Our refund policy is outlined below:

1. Eligibility for Refunds
   • Refunds will be considered in cases where services were not delivered as described, or there is a valid concern about the quality of the service.
   • Refunds will not be granted for dissatisfaction due to factors outside our control, such as pre-existing damage, excessive wear and tear, or unrealistic expectations not discussed prior to service.
2. Requesting a Refund
   • If you are unsatisfied with the service, please contact us within 48 hours of the completed service.
   • Provide specific details regarding your concern, along with any photos or documentation that support your claim.
3. Resolution Process
   • We will review your claim promptly and may offer one of the following resolutions:
     • Re-doing the service at no additional cost.
     • A partial or full refund based on the nature of the concern.
4. Non-Refundable Circumstances
   • Cancellations made less than 24 hours before a scheduled appointment may incur a fee and may not be eligible for a refund.
   • Services already provided in full and without valid complaints of quality will not qualify for a refund.
5. Payment Method Refunds
   • Refunds will be processed to the original payment method used during booking.
   • Please allow 5–7 business days for the refund to reflect on your account, depending on your financial institution.

We value your trust and strive to resolve any concerns fairly and efficiently. If you have questions about our refund policy, please don’t hesitate to contact us at [your contact information].

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